Exchanges and Returns

Sneakers Monteiro is always available to help you!

We know that not everything always goes as expected and if for any reason you need to exchange a number or make a return, don't worry.

You can always do so within the first 14 days after your purchase.

Items may only be returned if their original price has not changed.

Returned items, except defective items, will be refunded through a voucher of the same value as the returned item valid for one year after issuance. The buyer will be responsible for transport costs (shipping and collection costs) relating to exchanges or returns.

Conditions for Exchanges and Returns

  • Returned items must be in perfect condition, in their respective packaging, with their tags and without signs of use or washing.
  • The buyer will be responsible for transport costs (shipping and collection costs) relating to exchanges or returns.
  • If, after the deadline, we do not receive the original items, the amount of the second shipment will be charged to the original payment method.
  • We are not responsible for items lost or delayed in transit from the customer to our warehouse.
  • Returned items, except defective items, will be refunded through a voucher of the same value as the returned item valid for one year after issuance.
  • We do not make returns on sale items.

To make your return.

If you wish to return an item, you must send it to the following address:

Monteiro sneakers
Rua Doutor Joaquim Pires Lima
4200-009 Porto

To request an exchange

You have 14 days from the date of dispatch to exchange your purchase. Exchanges are only possible if the new item/number desired is available, otherwise you must request a return and make a new purchase.

The deadline to return the original merchandise is 14 days from the exchange request. If, after the deadline, we do not receive the original items, the amount of the second shipment will be charged to the original payment method.

Furthermore, please note that the exchange option will not be possible if the purchased item is no longer available.

If you want to exchange a number, you can send the original item to the address

Monteiro sneakers
Rua Doutor Joaquim Pires Lima
4200-009 Porto

Refunds

Returned items, except defective items , will be refunded through a voucher of the same value as the returned item valid for one year after its issuance.

Refunds for defective items will be made via bank transfer, and you must indicate the NIB (bank identification number) and email for this purpose.

You will receive confirmation of the return by email once it has been made.

If more than 14 days have passed and you do not have a refund in your account, please use this confirmation to present it to your bank so they can help speed up the process.